Customer Service Consultant

ABOUT CUSTOMER SERVICE CONSULTING

NEWS & EVENTS

See our 2012 Training Calendar for details of our Open Programmes. We have both Certification and Customized Programmes that will be suitable for your staff at different levels.

We are passionate about service excellence and committed to helping organizations in East Africa transform their customer service standards and delivery.

Our commitment is to deliver international best practice and applicable customer service knowledge to our Clients through Service Excellence Programmes and Training.

OUR SERVICES

We help our clients to transform the quality of their customer service through our Service Excellence Programme and Training.

Customer Service is all dependent on people. We offer both certification and customized courses aimed at developing staff who are well equipped with the knowledge, skills and attitude to deliver excellent customer service.

Our training programmes include International Best Practice Certification Courses: Award for Customer Service Professionals (ACSP), and Award for Customer Service Managers (ACSM) which are accredited by ABP, Association of Business Practitioners, a UK awarding body.