The Award for Customer Service Professionals is an accredited course that leads to certification by ABP (Association of Business Practitioners) a UK awarding body.

It is an activity-based improvement course targeted at team leaders and managers who wish to manage customer service effectively and proactively – through motivating and inspiring their team. It focuses on meeting and exceeding customer expectations by placing customers at the heart of everything the team does.

The Award for Customer Service Managers is a nine module course that is delivered either face to face over a four-day period or on-line over a 10-week period.

The programme is made up of the following modules:

1. Team Leaders and Customer Service Excellence
2. Setting and Communicating Objectives
3. Putting the Customer First
4. Getting the Right People and Resources
5. Creating the Customer Focused Culture
6. Dealing with Difficult Situations
7. Making it Happen
8. Embedding Innovation in your Team
9. Continually Develop Yourself

At the end of the course, participants carry out an on-line assessment, which if successful, earn them certification by ABP.

Click here for online registration for March or October 2010 Course.