Have Your Say

WE DESERVE BETTER SERVICE!
Share with us a review of your latest service experience - the Good, the Bad and the Ugly.

By doing this, you answer to renowned management consultant and writer Sunny Bindra's call to action to all consumers to stand up for their rights and demand quality service (because you are paying for it – that’s why!).

An excerpt from Sunny Bindra's book on customer service - 'Crown your Customer’.

“We have all waited for days for a building contractor to show up and start work as promised. We have all showed up on time at a doctor’s surgery for a 10.40am appointment (why are they so precise?) only to be seen at 12.23. We have all wondered why top international banks get away with such lamentable service in Kenya. We have all gone to the fancy shops manned by no less than six assistants – all of whom look bored to tears, yet none of whom are bored enough to serve you. In full view of the proprietor, who looks more bored than any of them. And I am not sure anyone in Kenya has found a garage that is prompt, friendly and honest.
It is amazing that this state of affairs continues, for it is so stupid that it almost can’t be happening…..

In competitive situations, the firms that can develop the strongest emotional bond with customers tend to be the one that races ahead of the others. And in Kenya, customers like you and I tend to feel pretty emotional. Amidst the sea of docility, anger is growing. It’s an anger that says “I’ve had enough. I won’t take anymore of this crap. Either you serve me properly, courteously and efficiently or I stop buying.”

http://www.sunwords.com