The Award for Customer Service Professionals and Award for Customer Service Managers programmes is offered in partnership with Customer 1 st International. We are the appointed consultants and trainers for Customer 1 st International in Kenya , Uganda , Tanzania , Rwanda and Burundi .

Customer 1 st International is a specialist company providing comprehensive customer service solutions. It has extensive experience working with a variety of clients in both public and private sectors in the UK , Singapore and the Caribbean . Some of their clients include the Institute of Customer Service , UK , Unilever plc, Accenture, USA, Royal Bank of England and BCPM International, Canada .

http://www.customer1st.co.uk

We have partnered with PhoneCoach UK to provide you with tried and tested telephone training content and tools.

The best way to develop telephone skills is by doing it! Discussing it, watching videos, reading notes all help, but practice is, in the end, what helps most – particularly practice which can be reviewed and analysed in a safe training environment without the pressure of the job and without a real customer on the other end of the line

www.phonecoach.com

The Empowerment for Service Excellence Programme and the Team Building Training programme is offered in partnership with PowerPlay. Our partnership has resulted in an extensive track record spanning over three years now.

PowerPlay is a human resource development company specializing in inspiration and empowerment, mind shift training, culture change and team building, amongst others.