Established in 2008, we remain the only consulting firm dedicated to creating a mind shift in customer service knowledge, standards and delivery in the region.
Our vision - To Transform Africa through Service Excellence – inspires us to champion Service Excellence at all levels and in all sectors of industry.
Our approach to Customer Service is holistic and seeks to entrench a culture of service by placing customers at the heart of the business. We achieve this for our clients by helping them develop and implement a Service Strategy that is aligned to the organization's corporate strategy, culture, people and processes.
- • Service Excellence Gap Assessment
- • Engaging the Senior Teams
- • Customer Experience Design/ Service Charter & Standards Development
- • Customer Service Strategy Development
- • Service Metric Tools Development
- • Training Certification
- • Customized Training
- • Mystery Shopping Services
- • Customer satisfaction survey